How to make a complaint

If you are dissatisfied with the response from the relevant public entity, or if they have not replied at all or in a reasonable time, you can submit your complaint in several ways.


How to make a complaint How to make a complaint

If you are dissatisfied with the response from the relevant public entity, or if they have not replied at all or in a reasonable time, you can submit your complaint in several ways. Use our online form, download and fill out the form to send by email or post, send us a letter or email, or you can drop by our office in Valletta.

Please include a copy of an identification document with your complaint.

Providing as much information and relevant documents as possible is essential when making a complaint.

Here is what you should include:

All complaints should be addressed to the Ombudsman, who may assign them to a Commissioner or an Investigating Officer.

Sometimes, we can resolve a complaint directly with the entity involved without a formal investigation.

Submitting a Complaint in Person

If you would like to discuss your issue before formally submitting a complaint, or if you want to check if your complaint can be investigated, feel free to visit our office or contact our Public Relations Officer at +356 2248 3216, email us at pro@ombudsman.org.mt, or book an appointment.

Complaint Form