If you are dissatisfied with the response from the relevant public entity, or if they have not replied at all or in a reasonable time, you can submit your complaint in several ways.
If you are dissatisfied with the response from the relevant public entity, or if they have not replied at all or in a reasonable time, you can submit your complaint in several ways. Use our online form, download and fill out the form to send by email or post, send us a letter or email, or you can drop by our office in Valletta.
Please include a copy of an identification document with your complaint.
Providing as much information and relevant documents as possible is essential when making a complaint.
Here is what you should include:
All complaints should be addressed to the Ombudsman, who may assign them to a Commissioner or an Investigating Officer.
Sometimes, we can resolve a complaint directly with the entity involved without a formal investigation.
If you would like to discuss your issue before formally submitting a complaint, or if you want to check if your complaint can be investigated, feel free to visit our office or contact our Public Relations Officer at +356 2248 3216, email us at pro@ombudsman.org.mt, or book an appointment.
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