What to do before you come to us

What to do before you come to us

The Office of the Ombudsman is here to help when you cannot resolve a complaint with the public administration. Before contacting us, please address your case to the relevant organisation first. Keep copies of all correspondence, such as documents, letters, and emails, as they might be helpful to you at a later stage.

Time frame

We need to receive your complaint within six months of your first becoming aware of the issue complained about. Sometimes, if there are really special reasons, we might still investigate a complaint filed after this time.

We might not investigate if:

• you have not tried to resolve the issue with the organisation involved;
• there is another legal way to solve your problem;
• the complaint is minor, not serious, or not made honestly; or
• you do not have a strong personal connection to the issue.

Lodging a complaint

You can file a complaint by filling out our online form, downloading a form to complete later, writing to us or sending an email, or visiting our office. Please remember that we cannot accept anonymous complaints.

Contact us

If you have completed the complaints process with the public entity but are unhappy with the result, please contact them if they have not responded despite the lapse of time. If you are nearing the deadline to file a complaint with us and you are worried about time, call us at +356 2248 3216.

We are here to help and will determine the best way to assist you.